All orders, which have been placed on herend.ca are non-stock orders. Our normal production period is 3-5 months from the day the order has been placed. The delivery period depends on the production capacity of Herend Porcelain Manufactory. The shipping period is based on the destination of the shipment.

We guarantee DHL Express Shipping service with signature for all Canadian deliveries. We will send you your tracking number within 24 hours from issuing your shipment. Please try to be available at the destination on the day of delivery so we can minimize the risk of damage or loss.

For US shipments, our shipping time is up to 1-3 business days to deliver from the day of issue. If you choose our free shipping option we issue your shipment with DHL Shipping Service which you can follow with tracking number, but it does not include signature service. Please make sure that you or someone on your behalf accepts the parcel on the day of expected delivery indicated on the tracking info. We will send you your tracking number within 48 hours from issuing your shipment. Please note, that if the local post services confirms your delivery status as delivered, we will not take any responsibility for any loss of the package.

For International shipments (outside Canada or the US) we use International Parcel service. The period is up to 7 business days to Europe and 12 weeks to any other continents. We will send you your tracking number within 24 hours from issuing your shipment. Please make sure that someone accepts the parcel on the day of expected delivery indicated on the tracking info. International Expedited shipments do not include signature service. Please note, that if the local post services confirms your delivery status as delivered, we will not take any responsibility for any loss of the package.

All Herend items are hand made and hand painted, and go through many different production stages, therefore we personally inform all our costumers regarding the delivery time of the purchased Herend pieces once the Herend Porcelain Manufactory confirms with us.

If you have a specific time which you need your order to arrive please let us now via message and we will try to make sure that it can be expedited to you.

If you received your shipment damaged, or not according to your order, please inform us within 24 hours from delivery date. In case of damage please take a photo of the package from the outside and the packaging inside. We accept any complaints within the first 24 hours only from the delivery date.

Thank you!

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