***COVID-19: Shipping Notice: Due to the lack of international flights worldwide during the spread of COVID-19 we have temporary switched to ocean freight which slows down our special order delivery time. Please note that the updated deliveries are 8-12 weeks). We will be in touch with you during the production and shipping process to update you about the exact delivery time.***
All orders, which has been placed at herend.ca are non-stock orders. Our normal production period is 8-10 weeks from the day of the order has been placed. The delivery period depends on the production capacity of Herend Porcelain Manufactory. The shipping period based on the destination of the shipment.
We guarantee DHL Express Shipping service with signature to all Canadian deliveries. We will send you your tracking number within 24 hours from issuing your shipment. Please try to be available in your home on the day of delivery so we could minimize the risk of damage or loss.
For US shipment our shipping time is up to 1-3 business days to deliver from the day of issue. If you choose our free shipping option we issue your shipment with DHL Shipping Service which you can follow with tracking number, but it does not include signature service. Please make sure that you or someone on your behalf accepts the parcel on the day of expected delivery day indicated at the tracking info. We will send you your tracking number within 48 hours from issuing your shipment. Please note, that if the local post services confirms your delivery status as delivered we won’t take any responsibility for any loss of the package.
For International Shipments (outside Canada or US) we use International Parcel service period is up to 7 business days to Europe and 12 weeks to any other continents. We will send you your tracking number within 24 hours from issuing your shipment. Please make sure that someone accepts the parcel on the day of expected delivery day indicated at the tracking info. International Expedited shipment does not include signature service. Please note, that if the local post services confirms your delivery status as delivered we won’t take any responsibility for any loss of the package.
All Herend items are hand made and hand painted, and goes through many different production stages, therefore we personally inform all our costumers regarding the delivery time of the purchased Herend pieces.
If you have a specific time which you need your order to arrive please let us now via message and we will try to make sure that it could arrive to you.
If you received your shipment damaged or not according to your order, please inform us within 24 hours from delivery date. In case of damage please take a photo of the package from outside and the packaging inside. We accept any complains only within 24 hours from the delivery date.